Shipping/return policies
Warranty on all Flir Products
All new products purchased will be covered by the manufacturer warranty as specified in the quotation. Contact Ghost Hunting Gear by R.I.P for more information on manufacturer warranty period and coverage for all new products.
Extended warranties are available. Please contact us for more details.
Warranty Returns
We will assist you with product failure that may occur under normal use while your product is under warranty.
New products must be returned to the manufacturer for warranty repair within the warranty period specified at the time of quotation. Customer service will assist you with manufacturer warranty status, contact information and instructions.
Product Returns
All product returns require prior authorization. You must contact Ghost Hunting Gear by R.I.P to obtain an RMA (Return Merchandise Authorization) number. The customer is responsible for shipping damage due to inadequate packaging and proof of delivery on all returns. Please be sure that all return shipments are properly packed and fully insured.
Non-Defective Returns
If you need to return a product for reasons such as order error or incompatibility, you may be subject to restocking fees. Please contact customer service for an RMA number.
New Products: All non-defective returns of new products will be subject to a 15% restocking fee if returned within 5 days of delivery date at the buyer’s expense. You must include original factory packaging, manual and accessories. Missing material and accessories will be void your return. Special order items, custom configured products and calibrated products may not be returned for any reason.
Shipment Damage
It is the customer's responsibility to check all quantities of packages and inspect for damage or missing accessories. Visible shipment loss or damage claims must be made with the carrier, by the customer, at the time of delivery. The customer must note the problem on the freight bill, or carrier's receipt, and have the carrier’s agent sign the document. Concealed loss or damage claims must be made by the customer, to the carrier by, requesting an inspection and filing a claim with the carrier. Please contact a Ghost Hunting Gear by R.I.P for any assistance.
FREE SHIPPING ON ALL US ORDERS FOR PARANOLOGIES PRODUCTS
**INTERNATIONAL SHIPPING CALCULATED AT TIME OF PURCHASE**
PARANOLOGIES SHIPPING POLOCIES
Paranologies Customized Equipment is hand built from scratch in the USA Paranologies Lab with only Paranormal Investigation in mind when they create a design. Their equipment was not meant for another field and
then brought into this field like most others. Not only do they design
and build all their own equipment, but they have had a Paranormal Team since
1997 where they get most of their design idea's to help ease the process of data and evidence collection. You
will receive a tracking number almost immediately for your records and
an immediate order confirmation after purchase, but this is just for
your records and does NOT mean your item has shipped. Please check the
shipping time below for approximate shipping time.
If you would like RUSH shipping 1-2 days, please contact us.
Here are the estimated shipping times -
3-5 business days-
Electrascope, All Parascope versions, Geopod, Large or Small IR/UV Illuminator, Steropod, Temperscope, Thermascope.
5-7 business days-
Panoptic Micro, Panoptic Camera, Paramid, Phonopod.
7-10 business days-
Spectral Observatory, Spectral observatory kits, Tricam, Panoptic Dvr Camera
PARANOLOGIES WARRANTY/RETURN POLOCIES
Since all items are Labor intensive Paranologies does NOT offer Refunds, however they do have a
lifetime warranty on parts and labor and defects in materials and workmanship for the lifetime of the product. If a product ever fails due to a defect, even after extended
use, we will repair the product, without charge, or replace it, at our discretion.
This warranty does not cover damage caused by accident, improper care, negligence,
normal wear and tear, or the natural breakdown of colors and materials over extended time and use.
Damage not covered under warranty will be repaired for a reasonable rate and a fee will be charged for return shipping.